The shipping costs are based on the maximum of product(s)'s weight for both its own weight and volume weight (Volume Weight : (W(cm)L(cm)H(cm) / 6000) kg) which are automatically calculated by Velocall.com. Remember,more ordered quantities will save your shipping cost and you can get MORE.

ORDERING INFORMATION

Ordering Process To process your order, we require your name, billing address, phone number, email address, shipping addressand credit card information, We collect this information via Bank of Asia (Payment gateway supported by Bank of Asia )when you place an order. So you can rely on the security system.

How long will your order be sent to you? After we received order. Products will be shipped within 7-30 days after receiving your order.

Delivery Policy After we received order. Products will be shipped within 7-30 days after receiving your order.

Sales Policy We welcome for all RETAIL and WHOLESALE.We ship your order via Airbome Express couier service.Shipping rate will depend on your geographical zone and totalweight of your order. More ordered quantities will save your shipping cost and you can get MORE. 

Return Policy Your can return within7 working days after you receive product. Otherwise you can't claim for any damages by shipment or product defects. You can notify us by e-mail and send back the defective product to us. Please return product its original packaging include detail of products and package delivery code. 

Satisfaction Guarantee We stand behind the quality of our products. if you are displeased withyour purchase, simply inform us and return in its original condition within 7 daysfrom date of receipt of the product. 

Disclaimer&Return Policy

Custom Information: For shipping to International Address, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be born by you ; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country ; you should contact your local customs office for further information. For all international packages, if the order is a "handicraft" , the package is marked "Handicraft" but the cost of the items is still stated on the customer form. Currently, we are not able to describe the contents in any other way. For product Qualities, our products are hand-made so their qualities are nearly same as the picture as shown. For returns and refund, we can process returns and refunds only for items purchased from Smilehot.com. And we recommend you use UPS or Insured Parcel Post for return shipment.
        For refunds, we will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

Order Tracking

For shipping to International Address ,we send you via Kangaroo Internation Express, our parner